Privacy Policy

**Please read and review our Privacy Policy in detail to understand what personal information we collect, when we disclose it, and other such details prior to using our website and supplying personal information.**

Physiotherapy First strives to protect the privacy of our patients and website visitors, as well as medical data and regulatory compliances. Any personal information we collect, we only use and disclose it in responsible manners as related to the treatments and services we offer. We encourage you to read and review our Privacy Policy in detail to find out more about the information we collect, how we use it, and when it might be shared.

What personal information do we collect?

General personal information that identifies you, such as your name, address, phone number, and so on can be collected about you when you provide it to us.

What personal health information do we collect?

Personal health information is collected about you to help provide physiotherapy and other medical treatments and services. This information is protected under the PHIPA (Personal Health Information Protection Act). Any personal health information we collect adheres to the PHIPA requirements and regulations.

Why we collect personal information and personal health information?

Physiotherapy First collects personal information and personal health information to provide you with physiotherapy and other medical treatments and services. It allows us to better understand your condition, symptoms, and other such aspects to determine the most appropriate treatment plan tailored to your specific needs, objectives, and goals.

When do we disclose personal information and personal health information?

Physiotherapy First does not lease, rent, or sell your personal information to other parties, nor do we disclose personal health information, other than allowed under the PHIPA. In certain situations, we may share your personal information with other parties who have a contractual agreement with us, who will not disclose the shared information with other parties.

We may disclose personal information periodically so long as it is anonymous, such as your age, gender, or other generic information for data analysis purposes without revealing your identity.

How long is personal information and personal health information kept?

We will keep personal information and personal health information for as long as it is deemed necessary and required by law and for the reasons, we needed to collect it. The length and time it is kept, will relate to the length and duration of any physiotherapy and other medical treatments and services we are providing you.

Consent of personal information from use of website

By using our website to access content, you may be asked to accept the use of “cookies.” “Cookies” are various types of information that are stored long-term or temporarily on a user’s device. Most modern internet browsers automatically accept most types of “cookies.”

If you do not want to accept “cookies” from our website, it is your responsibility to change the settings on your devices to receive alerts and the option to accept or deny “cookies.” Session “cookies” are short-term “cookies” that are only active while on our website and automatically delete upon closing your web browser.

How can i see what information you have about me?

You have the right to request what information we have collected about you, with a few exceptions, like generic anonymous data that does not directly identify you. Before we can provide this information, we do need to confirm your identity first. We do reserve a right to charge a fee for providing this information. We may also request that you make your request in writing or in person at our office.

What if my information is compromised in some manner?

Should there be an event that compromises your personal information or personal health information, we may, at our discretion, notify you when appropriate, depending on the nature of the data compromised. However, events of this nature are highly unlikely as we use various processes and procedures to keep data secure.

If you have further questions or concerns about our Privacy Policy, please feel free to contact Physiotherapy First by filling out our online contact form or by email at