MON-THURS : 9:00 AM - 8:00 PM
FRI-SAT : 9:00 AM - 5:00 PM
SAT-SUN : 9:00 AM - 3:00 PM
WSIB: If you were injured at work, you are required to complete a WSIB claim with your employer immediately. When your claim is approved for physiotherapy, you are welcome to make an appointment for an initial consultation. Please let our client care representative know your claim number, name of your adjudicator and employer. We require this information when booking your initial appointment. We can bill WSIB directly.
Auto Insurance: If you were injured through a motor vehicle accident (MVA), please call to speak with our client care representative. At the time of booking, we require your claim and policy number, name of your adjudicator and your auto insurance company. Barring any extraneous circumstances, we can bill the auto insurer directly.
Of course you can! Clients have the right to choose the physiotherapist that is right for them. If you are unhappy at your current clinic and want to try another clinic, you are entitled to. Your insurance provider will still cover you, despite the name of the clinic on the referral form.
Your physician will be sent a letter about the details of your assessment, along with your prognosis and treatment options. This allows your physician to be involved with your program at Physiotherapy First. We also provide them with progress and discharge updates. We will contact your doctor if we require any test results or documentation.
As stated in our philosophy, we focus on determining the foundation of your injury and then working to re-build it. Your symptoms may be persisting because the root cause has yet to be addressed. Treating the symptom may mask the pain, but it does not cure it. By learning about you and conducting a detailed assessment, we can discover the source of your condition.
Our treatment approach is very unique. We focus on education and physical activity. We provide you with the tools to strengthen your body, change your posture, and improve your body mechanics. If you make the effort to instil these tools into your daily life, you will see some positive changes. Our physiotherapists are more than “pain-relievers.” We are life coaches and motivators, encouraging you to practice better physical health.
Please wear clothing that is conducive for exercising. Shorts, t-shirt, tank tops and sports bras are sufficient.
Bring any test reports, physician referrals or medical documentation if necessary.
If you have a WSIB or auto insurer claim, we require your case manager’s name and contact information, your claim number and extended health benefits information.
Finally, bring an open mind, a positive attitude, and we’ll take care of the rest!